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For fast, convenient shopping, please read the information below. You can also contact one of our friendly
Customer Service Representatives at info@herbanessentials.com.
How Can I Order Online?
When you find a product you want, click the "ADD TO CART" button.
You will then be able to review your order on the VIEW CART section
at the bottom of the page. To delete your order or modify the quantity
of an item, change the quantity in the box to 0 for delete or a number
for
new quantity and click UPDATE . To continue shopping, simply click
the "products" button.
To complete your order, click the "PLACE ORDER" button and follow
the guided on-screen checkout process. Also, see below for directions.
YOUR PURCHASE IS NOT COMPLETE UNTIL YOU HIT THE FINAL "SUBMIT ORDER" BUTTON.
How Do I Checkout?
Click the "Ok" button. Before providing your credit card, be
sure to check for the unbroken lock symbol located at the bottom of
the browser to
verify that you
have a secure connection.
Your total
order will be shown with an itemized statement and the products to
be purchased. Your total purchase amount, including tax (California
Residents only) and shipping will be totaled. A customer order number
will also
be provided after you submit the order. Please refer to this number
when
contacting us about this order.
Fill in the associated information in the SECURE ONLINE ORDER FORM .
Then provide the exact name as it appears on your credit card. Please
note that the information contained in the Billing Information section
will be used to verify your credit card so please make sure the address
and zip code is associated with your credit card. Select your credit
card type and credit card expiration date from the drop down bars.
Next, enter
your credit card number. If this is all correct, click on the "SUBMIT " button.
You will see a confirmation that your order was received successfully.
You will receive an email receipt within 24 hours confirming that your
order has been sent and a customer order number for future reference.
WE OFFER FOUR CONVENIENT WAYS TO ORDER.
Order Online
To order online, use your MasterCard or Visa credit card and enter
your customer information. At the Herban Essentials online catalog
we pride ourselves on using secure online processing to keep this information
private. When you have found the products you wish to purchase, click
the "ADD TO CART". Please review your shopping cart items carefully
and click the " PLACE ORDER " button. Review your information
carefully and follow the directions to continue the check out process.
Order By Phone
Order by toll-free phone in the USA at 888.320.6994 or direct and outside
USA call 805.560.8500. You may talk to a customer service representative
anytime Monday through Friday Pacific Standard Time (PST) from 9 am
to 5 pm. If you call after hours, please leave a voice mail message
and one
of our customer service representatives will call you back promptly.
Order By Fax
You may Fax your order to us at 805.560.8502.
Order By Mail
Place your order by mail: Herban Essentials 815 East Mason Street,
Santa Barbara, California, 93103
Return Policy
You may return any unopened item within 30 days of purchase for a full
refund less shipping costs. Because of the nature of our products we
cannot accept returns on any opened product. Please mail returned items
to: Herban
Essentials 815 East Mason Street, Santa Barbara, California,
93103.
Exchanges
Please call us at 888.320.6994 for our exchange procedure.
Herban Essentials for Urban Disorders
815 East Mason Street, Santa Barbara, CA 93103
805.560.8500 Fax: 805.560.8502
info@herbanessentials.com
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