Frequently Asked Questions, Answered!

No crystal ball needed here. Find answers to common questions about our essential oil towelettes, including product usage, ingredients, shipping information & more. Everything you need to know in one place!

If you don't see your question answered below, send us a message. We're happy to help answer any question you have!

FAQ About Our Towelettes

Herban Essentials towelettes are like little packets of magic, inside each pack is a biodegradable towelette infused with 100% pure essential oil. Our mighty wipes are ready for just about anything—use them to freshen up, clean off surfaces, or simply take a moment to breathe in the natural goodness of aromatherapy. Whether you need a quick cleanse or a calming scent, our multitasking towelettes are perfect for your purse, bag, suitcase, or gym bag. Take them everywhere!

Essential Oils are concentrated plant extracts that capture the core essence and benefits of the plant. These oils distill the plant’s aromatic and therapeutic properties into a potent, versatile form. Used in aromatherapy and personal care, essential oils offer a range of benefits from relaxation and mood enhancement to revitalization and natural cleansing.

Aromatherapy is a holistic practice that harnesses the power of essential oils—concentrated plant extracts—to enhance your overall well-being. By inhaling or applying these carefully selected scents, aromatherapy aims to alleviate stress, uplift your mood, and support physical and emotional health. It’s a natural approach to wellness that combines the art of fragrance with therapeutic benefits, offering a sophisticated way to enrich your daily routine. Herban Essentials towelettes bring this experience to you in a convenient and portable form, making it easy to enjoy the benefits of aromatherapy anytime and anywhere.

Our towelettes are made with just four simple, effective ingredients. We start with Purified Water, then infuse it with Pure Essential Oils like lavender, lemon, peppermint, eucalyptus, or orange—depending on the aroma of the towelette. To maintain freshness, we use Lactobacillus Ferment, a naturally derived preservative, and last Tween 20, an emulsifier that ensures the water and oils won't separate.

Never! Our towelettes are free from artificial fragrances, we use only the highest quality, 100% pure essential oil.

Herban Essentials towelettes come in five distinct scents, each tailored for specific uses: Lavender for soothing your skin and calming your senses after a long day; Lemon for a bright, refreshing cleanse and a boost of energy; Peppermint for a cooling, invigorating wipe that helps wake you up; Eucalyptus for clearing your airways and providing a revitalizing breath; and Orange for a cheerful, uplifting touch that brightens up any situation.

All of our towelettes can be used to cleanse hands, surfaces, phones, computers, etc. Pick the scent that matches your moment and let our towelettes work their magic!

The short answer? They’re not! When you buy one of our towelettes, you're not just getting any ordinary wipe; you're getting The Original Essential Oil Towelette we proudly created over 25 years ago. And believe us, there's a lot more behind the scenes than meets the eye.

The essential oils we use don’t just magically appear (though we wish!). It takes an impressive amount of plants, skilled hands, and expertise to grow, harvest, and extract these high-quality oils—and we use a generous amount of essential oil in each towelette to give you a rich, aromatic experience. We personally source and sample every essential oil for each small batch from the best places around the globe to ensure it meets our high standards.

Once the oils are sourced, our towelettes go through a meticulous manufacturing process in a state-of-the-art facility right here in California. It’s a hands-on process from start to finish, transforming what could be just a simple wipe into a portable mini spa experience. So when you think about it, you’re not just paying for a wipe—you’re investing in a little luxury, crafted by nature and perfected by us. Expensive? We like to think of it as getting your money’s worth, one refreshing towelette at a time!

Answering this question can be a bit tricky because our towelettes are incredibly versatile! The primary use for all our towelettes is personal cleansing, complemented by their aromatherapeutic benefits. Each scent provides unique advantages: for instance, lavender calms and soothes, while lemon refreshes and energizes. You can use our towelettes to clean your hands, freshen up surfaces like yoga mats, desks, counters, and airplane trays, or simply enjoy their uplifting aroma. They’re ideal for on-the-go freshness and offer a practical way to experience the benefits of aromatherapy in any situation.

Absolutely, our towelettes are formulated to be safe for all skin types! However, if you have sensitive skin, we recommend testing a small area first, particularly with our Eucalyptus and Peppermint scented towelettes. These scents provide a strong cooling effect, which some might initially perceive as a burning sensation. By testing a small area first, you can ensure a comfortable experience and enjoy the full benefits of our towelettes without unexpected surprises.

Yes, our towelettes are gentle enough for children. Children particularly love our Orange Towelettes, which are great to throw in lunchboxes! We recommend keeping Eucalyptus and Peppermint towelettes away from children and avoiding use near the eyes, especially for younger children.

Our towelettes are crafted with pride in California, USA, ensuring each one meets the highest standards of quality. We adhere to stringent manufacturing practices to guarantee superior craftsmanship in every wipe. By choosing our products, you're not only enjoying premium quality but also supporting American-made excellence.

To maintain the effectiveness and longevity of your towelettes, it’s important to store them properly. Keep them in a cool, dry location where they are shielded from direct sunlight. Exposure to heat and light can degrade the essential oils infused in the towelettes, reducing their aromatic and therapeutic qualities.

Nope, the color you’re seeing is totally normal and comes from the natural pigments in the essential oils. Since we make everything in small batches, the shade can vary, but that doesn’t mean your towelette has gone bad. The best way to tell if it’s still fresh? Give it a sniff! If it smells good, it’s good to go. If it smells off, then the essential oils may have spoiled. Trust your nose on this one!

Each towelette is individually wrapped to maintain maximum freshness for as long as possible. We recommend using the towelettes within two years of purchase for the best experience, though they can last longer if stored correctly in a cool, dry place away from direct sunlight. If a towelette develops an unpleasant odor, this is a clear sign that the essential oils have spoiled and the towelette should no longer be used. Proper storage will help extend their shelf life and ensure they remain fresh and effective.

Absolutely! Our towelettes are 100% vegan and completely cruelty-free. We’re proud to say we never test on animals—because who wants that? Plus, you won’t find any animal-derived ingredients in our products. Every towelette is crafted with plant-based goodness, so you can enjoy them with a clear conscience. We're all about keeping things kind to your skin and kind to animals!

Yes! These towelettes are fantastic for wiping down surfaces like your phone, keyboard, counter tops, gym equipment, or even your yoga mat. They provide a quick and effective clean while leaving behind a refreshing, natural fragrance from essential oils. And the best part? No harsh chemicals involved! It's a simple, gentle way to keep your essentials fresh and smelling great—perfect for when you want a clean sweep with a touch of luxury.

There are plenty of convenient ways to get your Herban Essentials towelettes, but for the best experience, we recommend purchasing them directly from our website. You’ll have access to exclusive offers and the freshest towelettes available, straight from the source. Plus, shopping with us means you’re supporting the heart of our business, ensuring that each purchase helps us continue crafting the high-quality towelettes you love. You can also find us on various online retailers, select brick and mortar stores nationwide, and on Amazon.

The formulation of our Lavender, Yoga, and Dog towelettes is actually the same! Each one is made with the same high-quality lavender essential oil and craftsmanship you've come to expect from us. The main difference lies in how we market them. We tailor the packaging and branding to appeal to specific communities—lavender lovers, yoga enthusiasts, and dog owners.

Unfortunately, we’re not healthcare pros, so we can’t legally offer medical advice. If you’re unsure about using Herban Essentials Towelettes with a medical condition, we recommend chatting with your healthcare provider—they’re the real experts!

FAQ About Ordering & Shipping

We know you’re eager to get your hands on our towelettes! We’ll process and ship your order within 1-2 business days. After that, it’s in the hands of the delivery gods—expect your towelettes to arrive within 3-7 business days (if your located in the USA), depending on where you are.

Don’t worry, we’ll send you a tracking number so you can keep tabs on it like a hawk.

We ship via USPS—not because we’re in love with them, but because they offer the best rates for now. Trust us, we’re always on the lookout for better options! Shipping costs and delivery times will be calculated at checkout, so you’ll know when your package will arrive, hopefully with no detours!

We're global! We ship to many countries, and you'll be able to see a shipping estimate during checkout. However, please note that taxes and duties are not included in your order and are often charged when you collect your package. We're working on making this smoother, but for now, those additional fees are your responsibility. Don’t worry—your towelettes will be worth every penny!

We’ll send you a tracking number as soon as your order ships, so you can follow your towelettes’ journey every step of the way. If the email doesn’t show up, don’t hesitate to give us a nudge at info@herbanessentials.com. We’ll make sure your towelettes are back on your radar!

Changed your mind? No problem! Contact us as soon as possible. We try to process orders quickly, so it might not always be possible to make changes or cancel. However, if your order is still in the early stages, we'll do our best to accommodate your request.

Who doesn’t love free shipping? While we don’t offer it regularly, we do run free shipping promotions from time to time! Be sure to sign up for our email list so you don’t miss out on those special offers. In the meantime, we work hard to keep our shipping rates fair and transparent, so you’ll always know the cost at checkout.

We’re all about options. You can pay using Visa, MasterCard, American Express, PayPal, Apple Pay, or Google Pay. We’ve got you covered, no matter how you prefer to pay!

We’re really sorry if your order didn’t arrive in tip-top shape! Just drop us a message with your order number and a snapshot of the damage, and we’ll happily replace those towelettes!

You bet we do! We love a good deal as much as anyone. Keep an eye on our website and subscribe to our newsletter for exclusive promotions, discounts, and special offers. It’s the best way to snag your favorite towelettes at a sweet price!

Absolutely! If you’re not head-over-heels in love with your purchase, we’ve got you covered with returns within 30 days. Just make sure those towelettes are in almost-new condition. Reach out to our customer service team, and we’ll walk you through the return process. While shipping fees for returns are on you, we’ll happily give you a full product refund once we’ve received the item. Easy peasy!

Yes, you can sell Herban Essentials Towelettes in your shop or on your website! For independent shops, you can place an order through Faire Marketplace, apply here! Larger retailers, contact us to discuss exclusive partnerships!

We thoughtfully review every donation request and love supporting a variety of organizations near and far. While we can't say yes to everyone, we'd love to hear from you! Just be sure to send your request at least two weeks before your event—earlier is even better. Drop us the details at info@herbanessentials.com.