Refund policy
Returns
We want you to love your purchase. If for any reason you don’t, you may return your order within 30 days of purchase as long as the items are unopened and in their original condition.
If you received the wrong product or something arrived damaged or defective, please email us at info@herbanessentials.com and we’ll take care of it right away, in these cases, we’ll cover the return shipping.
How to Return
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Email us at info@herbanessentials.com to request a return.
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Ship your items back to:
Diplomat Packaging
c/o Herban Essentials
13010 Bradley Ave
Sylmar, CA 91342 -
Please include a tracking number for your return.
Refunds
As soon as we receive your return request with tracking, we’ll issue a refund for the product costs to your original payment method within 3–5 business days.
Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong, damaged, or defective items).
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Return shipping costs are non-refundable.
- Original shipping costs are non-refundable.
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If your return is valued over $75, we recommend using a trackable shipping service or adding insurance for peace of mind.
Sale Items
Sale items are considered final sale and cannot be refunded.